Terms and Conditions

P.D. Sales Agency (Precision Devices) is a manufacturer and supplier of material testing instruments, laboratory testing equipment, customized testing systems, and related technical solutions.

Our products and solutions are intended for industries, research organizations, educational institutions, testing laboratories, quality control departments, and other professional or industrial users.

Our product range may include, but is not limited to:

• Universal Testing Machines (UTM)

• Plastic and Polymer Testing Instruments

• Rubber Testing Instruments

• Packaging Testing Equipment

• Medical Device Testing Equipment

• Environmental Test Chambers

• Thermal Analysis Instruments

• Laboratory Ovens and Furnaces

• Customized Testing Systems

• Calibration and Technical Support Services

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose

• Attempt to gain unauthorized access to our website, servers, systems, or databases

• Interfere with or disrupt the operation or security of the website

• Introduce viruses, malware, malicious code, or other harmful material

• Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission

• Use automated systems, bots, scraping tools, or similar technologies to collect website content without our authorization

• Misrepresent your identity or relationship with P.D. Sales Agency

• Use our website or content in a manner that may damage our reputation, business, or intellectual property rights

We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe these Terms have been violated.

We make reasonable efforts to ensure that product descriptions, specifications, images, technical information, and other information displayed on our website are accurate and up to date.

However, product information may be subject to change due to:

• Product development and improvement

• Engineering modifications

• Availability of components

• Manufacturing requirements

• Technical updates

• Changes in applicable standards

• Customer-specific customization

Product images shown on the website may be for illustrative purposes and may not always represent the exact final configuration supplied to a customer.

Minor differences in appearance, dimensions, configuration, color, controls, components, or accessories may occur without materially affecting the intended performance of the product.

For exact technical specifications, configuration, scope of supply, accessories, standards, and performance requirements, customers should refer to the applicable quotation, technical specification, datasheet, purchase order, or other written commercial documentation issued by P.D. Sales Agency.

All products displayed on our website are subject to availability.

The display of a product on our website does not necessarily constitute an offer to sell or a guarantee that the product is immediately available.

Availability, manufacturing schedules, delivery timelines, and product configurations may vary depending on:

• Product specifications

• Customization requirements

• Component availability

• Production schedules

• Order quantities

• Customer location

• Shipping and logistics requirements

We reserve the right to modify, discontinue, or replace products without prior notice.

Customers may submit enquiries through our website, email, telephone, or other communication channels.

An enquiry does not constitute a confirmed order.

Following an enquiry, P.D. Sales Agency may provide a quotation containing applicable information such as product description, technical specifications, configuration, accessories, quantity, price, taxes and applicable charges, delivery or dispatch terms, installation requirements, warranty conditions, payment terms, validity period of the quotation, and other applicable commercial conditions.

A quotation shall remain subject to the terms and validity period stated in the quotation.

A purchase or supply arrangement becomes binding only after acceptance by P.D. Sales Agency through an authorized written confirmation, purchase order acceptance, proforma invoice, sales order, or other applicable commercial documentation.

Prices displayed on the website, where applicable, may not represent the final price payable by a customer.

Final pricing may depend on product configuration, customization, quantity, accessories, installation requirements, transportation and shipping, applicable taxes, calibration or certification requirements, customer location, and other agreed services.

Applicable taxes, duties, transportation charges, installation charges, and other costs will be communicated through the applicable quotation or commercial documentation.

P.D. Sales Agency reserves the right to correct pricing or other commercial information where an inadvertent error has occurred.

Orders are subject to acceptance by P.D. Sales Agency.

We may decline or delay an order where:

• The requested product is unavailable

• The requested configuration cannot be manufactured

• Required components are unavailable

• Customer specifications require clarification

• The proposed application is technically unsuitable

• Payment or credit requirements are not satisfied

• Information supplied by the customer is incomplete or inaccurate

• The order conflicts with applicable laws, regulations, standards, or safety requirements

• Other reasonable commercial or technical circumstances prevent fulfillment

For customized equipment, production may begin only after receipt of the required technical approval, drawings, specifications, advance payment, purchase order, or other agreed documentation.

P.D. Sales Agency provides customized testing systems and equipment based on specific customer requirements.

Customers are responsible for providing accurate and complete technical requirements, including where applicable: test method, material specifications, sample dimensions, required test parameters, applicable standards, required capacity or measurement range, environmental conditions, electrical requirements, utility requirements, space and installation conditions, required accessories, and special safety requirements.

Any design, performance, or configuration developed based on incomplete, inaccurate, or subsequently changed customer requirements may require additional engineering, cost, time, or modification.

Customized products may be subject to specific commercial terms relating to cancellation, modification, delivery, installation, testing, acceptance, warranty, and service. Such terms will be communicated separately in the applicable quotation, purchase order, technical agreement, or other written documentation.

Where specified, our products may be designed or manufactured with reference to applicable national or international testing standards, including ASTM, ISO, BIS, IEC, and other relevant specifications.

The applicable standard or test method depends on the specific product, configuration, application, and customer requirement.

Customers are responsible for confirming the suitability of the selected equipment for their intended testing method, material, application, regulatory requirement, or internal quality-control procedure.

Where required, customers should communicate the applicable testing standard or specification before order confirmation so that the appropriate configuration can be evaluated.

Delivery timelines provided by P.D. Sales Agency are estimates unless expressly confirmed as guaranteed in writing.

Delivery may be affected by manufacturing requirements, customization, availability of components, transportation, logistics, customs or regulatory requirements, force majeure events, customer delays, delays in receiving approvals or technical information, and other circumstances beyond our reasonable control.

The applicable quotation or order confirmation will specify the agreed delivery or dispatch terms.

Customers are responsible for providing accurate delivery and contact information.

Where installation is included in the agreed scope of supply, the customer must ensure that the installation site satisfies the technical and environmental requirements communicated by P.D. Sales Agency.

These requirements may include adequate floor or bench space, suitable electrical supply, proper earthing, environmental conditions, ventilation, utilities (compressed air, water, drainage, or other required connections), safe access, and required lifting or handling arrangements.

Delays caused by inadequate site preparation may result in additional costs or rescheduling.

Where installation is not included in the order, the customer is responsible for installation in accordance with the applicable technical documentation.

Customers should inspect equipment upon delivery for visible transportation damage, missing items, or discrepancies.

Any apparent damage or shortage should be reported to P.D. Sales Agency within a reasonable period after delivery, together with relevant supporting documentation or photographs where applicable.

For customized or technically complex equipment, acceptance procedures may be governed by the applicable quotation, technical agreement, purchase order, or commissioning documentation.

Products supplied by P.D. Sales Agency may be covered by a warranty according to the specific warranty terms communicated with the applicable product, quotation, invoice, or order documentation.

Unless otherwise expressly stated in writing, warranty coverage generally applies to manufacturing defects and workmanship under normal and intended use.

Warranty coverage may not apply to damage or failure resulting from improper installation, incorrect operation, failure to follow operating instructions, unauthorized modification or repair, negligence, physical damage, electrical fluctuations or unsuitable power supply, improper environmental conditions, improper maintenance, use outside the intended application, normal wear and tear, consumable components, damage caused by external equipment or utilities, accidents, misuse, or unauthorized handling.

Specific warranty conditions may vary by product and will be provided with the applicable equipment or commercial documentation.

Where calibration services are offered, the scope, method, applicable standards, and documentation will depend on the specific equipment and service agreement.

Calibration does not necessarily constitute repair, modification, or certification of the equipment unless expressly included in the agreed scope.

Technical support, installation, training, maintenance, repair, and other services may be subject to separate charges and service conditions.

Customers and users are responsible for providing accurate information, using equipment only for its intended purpose, following applicable operating instructions, following safety instructions, maintaining the equipment appropriately, ensuring suitable installation conditions, providing accurate technical requirements for customized systems, ensuring that operators are appropriately trained, and complying with applicable laws, regulations, and testing requirements.

P.D. Sales Agency shall not be responsible for issues resulting from incorrect information, misuse, unauthorized modifications, or operation outside the intended application.

All intellectual property displayed on or associated with our website and services, including logos, brand names, product names, text, product descriptions, images, graphics, videos, designs, technical materials, website layout, website code, documents, and marketing materials, is owned by or licensed to P.D. Sales Agency (Precision Devices), unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit our intellectual property without prior written authorization.

Nothing in these Terms grants you ownership or any license to our intellectual property except where expressly stated.

Where a customer provides technical drawings, specifications, samples, designs, documents, data, or other materials for the purpose of developing customized equipment or services, the customer represents that it has the necessary rights and authorization to provide such materials.

The customer remains responsible for the accuracy and legality of customer-supplied information.

P.D. Sales Agency may use such information only to the extent reasonably necessary to evaluate, design, manufacture, supply, install, test, or support the requested product or service, subject to applicable confidentiality obligations.

P.D. Sales Agency recognizes that customers may provide confidential technical, commercial, or business information during enquiries, product development, customization, and service discussions.

We will take reasonable measures to protect confidential information received from customers and will use such information only for legitimate business purposes, subject to applicable agreements and legal requirements.

Where a project requires specific confidentiality obligations, the parties may enter into a separate Non-Disclosure Agreement (NDA).

We make reasonable efforts to maintain accurate and useful information on our website.

However, we do not guarantee that all website content will always be complete, accurate, current, error-free, or continuously available.

Technical specifications, product availability, images, descriptions, standards, and other information may be updated or changed without prior notice.

The website should not be treated as a substitute for a formal quotation, technical specification, purchase order, contractual agreement, operating manual, or other official documentation.

Our website may contain links to third-party websites, platforms, manufacturers, service providers, or other external resources.

These links are provided for convenience or informational purposes.

P.D. Sales Agency does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Accessing third-party websites is at your own discretion and risk.

To the maximum extent permitted by applicable law, our website and its general informational content are provided on an "as available" and "as is" basis.

We do not guarantee that the website will always be available, uninterrupted, error-free, completely accurate, current, free from viruses or other harmful components, that every product shown will always be available, or that product information displayed online will apply to every configuration or application.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by applicable law, P.D. Sales Agency shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or information provided through the website.

This may include, where legally permissible: loss of business, loss of revenue, loss of profits, loss of data, business interruption, loss arising from reliance on general website information, or loss resulting from third-party websites or services.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

For products and services supplied under a specific quotation, purchase order, agreement, warranty, or other contractual document, liability shall be governed by the terms applicable to that transaction, subject to applicable law.

P.D. Sales Agency shall not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, earthquake, epidemics or pandemics, war, terrorism, civil unrest, government restrictions, regulatory actions, strikes or labor disruptions, transportation disruptions, supply-chain interruptions, shortages of components or raw materials, power or communication failures, or other events beyond our reasonable control.

Where reasonably possible, we will communicate material delays and take reasonable steps to resume performance.

Cancellation, modification, return, replacement, or refund of an order shall be subject to the specific commercial terms agreed for that order.

Customized, specially manufactured, configured, or made-to-order equipment may be subject to different cancellation and return conditions because such products are manufactured according to specific customer requirements.

Any applicable cancellation, return, replacement, or refund conditions will be communicated in the relevant quotation, order confirmation, invoice, or other applicable documentation.

Nothing in this section is intended to limit any mandatory rights or remedies available to customers under applicable law.

You may not use our website, services, or information to: commit or facilitate unlawful activities, attempt unauthorized access to systems or networks, interfere with website security, upload malicious software or harmful code, misuse our brand, trademarks, or intellectual property, misrepresent products or services, submit false or misleading information, conduct unauthorized data collection or scraping, infringe the rights of P.D. Sales Agency or any third party, or engage in activities that may damage our systems, business, reputation, or customers.

Your use of our website and submission of personal information is also governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

We may update or modify these Terms and Conditions from time to time to reflect changes in our business operations, new products or services, changes to website functionality, changes in applicable laws or regulations, changes in industry requirements, or other operational or legal requirements.

Updated Terms will be published on this page, and the "Effective Date" will be updated accordingly.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Any dispute arising in connection with these Terms or our website shall be subject to the applicable courts and legal authorities having jurisdiction over the matter, subject to any mandatory rights or jurisdiction provided by applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in full force and effect.

Failure by P.D. Sales Agency to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

These Terms and Conditions, together with our Privacy Policy and any applicable quotation, purchase order, warranty terms, technical agreement, or other written agreement, constitute the applicable understanding between you and P.D. Sales Agency concerning the use of our website and services.

Where a specific written commercial or technical agreement applies to a particular product or service, the terms of that agreement shall govern that transaction to the extent of any inconsistency, subject to applicable law.

If you have any questions, concerns, or requests regarding these Terms and Conditions, our products, services, or business practices, you may contact:

• P.D. Sales Agency (Precision Devices)

• Email: info@pdsalesagency.in

• Phone: 080 4763 8402

• Address: A3, Phase I, Vatva GIDC, Ahmedabad, Gujarat 382445

• Website: https://pdsalesagency.in/

We will make reasonable efforts to respond to enquiries and concerns submitted through our official communication channels.